Just because we send our crates fully assembled, doesn’t mean it will cost the earth.

We’ve tried to keep our postage fees low and use a courier with a low carbon footprint.

Hopefully you will love your new doggy home, but if for some reason there is an issue please get in touch with us as soon as possible.

If we’ve made a mistake our end you will not be expected to pay to return any item, don’t worry!

Please check our Returns and Refund policy here!

Depending on what crate you order, our standard processing & dispatch time is 4-5 working days. Then delivery is within 1-2 working days.

We will keep you updated along the way!

Please drop us an email and we will get back to you as soon as we can.

woof@bowwow-house.com

Or fill out our contact form.